Privacy Notice - Users and Clients

Introduction

This Privacy Notice explains how we collect, process, use and protect personal data about you. Waldron Office Furniture Ltd. (ICO registration ZA393027) takes your privacy seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

All personal data is processed in in a business to business context in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Privacy and Electronic Communication Regulations 2003, the Freedom of Information Act 2000 and the Protection of Freedoms Act 2012.

Who are we?

Waldron Office Furniture Ltd. We provide business to business maintenance services for chairs, seating and other upholstered items used in work environments. We supply and install new contract furniture and seating.

What information do we collect?

We collect business contact information to enable us to interact with you in a business context. We collect business data provided by you or your organisation which may include contact name, organisation name, address and business contact email address. Where we have carried out work already this will also include your organisation’s billing and delivery addresses, and any other business information necessary to carry out the contract. If any business data collected includes your name it is classed as personal data.

Other data is collected automatically when visiting our website or when using other digital communications. This is primarily technical data (e.g. internet browser, operating system, time of page request, etc.).

How do we use this information and what is the legal basis for this use?

Staying in contact with customers and developing new business is critical to any business. To do this it is necessary for us to hold and use contact data for the purposes of carrying out our business. Automatically collected data is used to improve our digital service.

The lawful basis under which data is processed is ‘Contractual’, to fulfil legal obligations, ‘Legitimate Interest’ and/or ‘Consent’ for direct marketing purposes. As recommended by the ICO (Information Commissioners Office), we have carried out a ‘Legitimate Interest Assessment’ to establish holding this information as a critical business need.

With whom and where will we share your personal data?

Personal data is only collected for the purposes of carrying out Waldron Office Furniture Ltd. legitimate business with your organisation. It will not be sold or distributed. Business data may be shared with third party service providers who will process it on behalf of Waldron Office Furniture Ltd. only in the course of carrying out our business needs. e.g. credit checking, Royal Mail for posting letters.

When you visit our website your surfing behaviour can be evaluated using cookies and third party analysis tools e.g. google analytics. This analysis is usually anonymous and cannot be traced back to you.

Where is my data stored?

Data we collect is stored inside the European Economic Area (“EEA”) in accordance with GDPR requirements. We have implemented appropriate physical, technical and organisational security measures designed to secure your data against accidental loss and unauthorised access, use, alteration or disclosure.

How long will you keep my personal data?

We will not keep your personal information for any longer than is necessary and will only retain the personal business data that is necessary to meet the business needs of both parties and any legal or contractual obligations.

What are my rights in relation to my personal data?

As a fundamental principle any personal data we hold is only used by us to promote, process work, deliver and invoice work carried out by Waldron Office Furniture Ltd. with your organisation. It is important that the personal and business data we hold about you and your organisation is relevant, accurate and up to date.

Under data protection law you have rights to the data held about you.

  •          You have the right to request access to and amend or correct the personal data that we hold about you.
             You can request erasure, object to or restrict the processing of your personal data.
             You may also have the right to request that we make available for transfer your personal data to another party.

These rights may be subject to legal or contractual exceptions.

To request any of the above contact us, in writing by email, or the postal address; by telephone or Contact Us page, all shown on our website: www.waldronfurniture.co.uk.

For more information on any of these rights visit the Data Protection Rights section on the Information Commissionaires Office website www.ico.org.uk

Testimonials

"............before "finding" Waldron, I had received some very negative responses from several other upholstery firms.......... ..........from the time Waldron was recommended to me I received helpful, sympathetic and effective advice, from my initial enquiry, with no "pushy" sales pressure at any time.......... Given the complex work involved, and choice of strong material, and the high quality of personal service I thought your charges were extremely reasonable. Certainly infinitely cheaper than having to completely replace an essential chair. I was delighted with the work done. The upholstery looks to have been done to a very high standard, on what as I have mentioned was quite a challenging chair to work on. The fabric looks superb, and in fact the chair looks better than it did before I am so pleased that I have found Waldrons and will not hesitate to recommend your Company to anyone i have contact with who might be seeking a similar service."
Frenchay Hospital
"....... we are having a Channel 4 documentary made on Premier and we needed to be spruced up Waldron's came up trump! We needed our three piece sofas and chairs recovered within a week! We now have the most beautiful suit recoved looking brand new and we are delighted with the results. Waldron's always do a superb quality job on all our refurbishments and never let us down."
Nuffield Foundation
The chairs are fantastic Thanks so much. The 2 chairs you reupholstered look fantastic. I thought they were two new ones they look so good. In fact our receptionist liked them so much she’s grabbed one immediately and swapped it.
A.W. London SW11
I am sitting proudly on my newly covered sofa. It looks very smart.
C.B. from M. Medical Centre
We have been very impressed with your service. Both the quality of the workmanship and your coutesy has made it a pleasure dealing with you. Thank you for a beautifully refurbished chair Royal Commission for the Exhibition of 1851 ......... I am writing to confirm just how pleased we have been with the work you have done for us recently. The recovered chairs, apart from now being exactly the colour we wanted, look as good as new and have made the surgery look the way we want it to look. Many, many thanks - we will be recommending you whenever the opportunity arises.
Premier Model Management
We saved over £500,000 refurbishing our office chairs with Waldron’s rather than purchasing new.......
Pricewaterhouse

Location: Waldron's is ideally located in Reading and have excellent access to the South of England, Central and Greater London. We provide a regular service from Central and Greater London across to Bristol, Wiltshire, Oxford, Luton and Stevenage. Hampshire to Southampton and Portsmouth, Berkshire, Surrey and West Sussex to Horsham and across to Kent. One customer has even shipped to us chairs from France to refurbish.